A collection of 47 posts
To be fair, since this is my first software development job, every day is a challenge, and I assure you that every day I learn something new, which is great and makes my job extremely rewarding and interesting.
Hi! 👋 I’m Viviane, and I’m a Brand and UI Designer at Fidel. Originally I'm from The Netherlands, but currently, I live in the heart of London.
We've decided to take all that we learned from our hand-holding sessions and put them into building an automated onboarding process that shows up first thing for all new users
I produce the content we use to help push Fidel’s brand, culture, and services to our audience. By night, I can be found in pubs, five-a-side football pitches and pizza restaurants around London.
My name is Marcia Tiemi Matsumoto, and I’m a QA engineer here at Fidel. As my name might indicate, I’m of Japanese descendent, born and raised in Brazil, and I currently live in Lisbon.
When we first started this project, we thought we would make a few changes to features that would help improve on these pain points. However, as we went down that path, we realized that in order to have the impact we wanted, this was going to need a bigger overhaul.
I've sat down this week with Andre Santos. I've asked him a few questions, trying to get to know him a little better. Join me on this journey, and let's see what Andre had to say!
I really like working with people from various backgrounds to solve tough problems, but that’s just my day job. At night and on the weekends, I spend my time either exploring the outdoors or honing whichever hobby I’ve recently decided to pursue.
Earlier this week, Fidel Founder and CEO Dev Subrata sent the following note to Fidel employees - a message of gratitude, encouragement, solidarity and retrospection. In light of the UK’s return to a second lockdown this year, we thought everyone could benefit from reading it.
In this post, we'll walk through the steps in creating an iOS app using Swift, and adding in the Fidel SDK. We'll then successfully use the SDK to add a card to our program.
Feeling heard and acknowledged is a fundamental part of a happy and effective working life. If it isn’t already obvious, we’re pretty big on feedback!
Fidel's real-time transaction monitoring allows you to monitor your customers' purchasing patterns. The first step, is of course, for customers to opt-in their credit cards for tracking at your locations.
In this blog post, Alex uses JavaScript and Netlify Functions to receive webhook events from any API.
Why are real-time data APIs so important in financial services? Dev, Fidel's founder and CEO, explains
Fidel's "next generation" technology is helping Fantastic Fanatics bring sports clubs and supporters together
What are the best options for kick-starting the economy post-lockdown? Smart rewards programmes are a safe bet for retailers
Card-linked offers add value for customers and get you real-time data. Our tutorial shows you how create an offer.
Retailers need to prioritise flexibility and customer experience to survive the crisis. Adding card-linking to your omnichannel strategy can help.
We're committed to growing a world-class team and providing a great candidate experience. To do it, we need feedback.
COVID-19 hasn't slowed down our hiring. Find out how we've flexed our working practices to welcome new joiners remotely.
Webhooks make it even easier to receive notifications about user transactions in real-time
We're sunsetting Slack and launching our brand new developer community. It'll make it quicker and easier to solve problems and get answers to FAQs.
75% of customer engagement is emotional. Creating long-term loyalty starts with an emotional connection –and for that you need tech.
Creating customer-centric experiences means being sensitive and scrupulous about what you really need.
We had a lot of wins last year – and there are more to come. Here's what to expect in 2020.
Visa has bought Plaid for $5.3 billion. It shows developers are shaping the future of the industry, at a scale and pace never seen before.
In 2019 we've launched with AMEX, gone live in North America and grown our team internationally. What's next?
Keeping customers coming back is hard. Card-linking can help retailers create more effective customer loyalty programmes.
Fidel was built by Developers, for Developers. Here's what they have to say about implementing and using our API.
Our key takeways on the trends shaping today’s customer experiences and how innovative businesses can execute on them.
Retailers need to think beyond acquisition and incrementality. Card-linked offers can help footfall back to the High Street.
Card-linked offers are the best way to create reward programs that cut friction and keep customers engaged.
Fidel API's helping accelerate the FinTech innovations driving value back to users
We’re dedicated to helping consumers get the best value out of their payment data. Here’s how.
Meet the startups using card-linking to help conscious consumers do good as they shop
77% of loyalty programs fail. What are the trends you need to leverage to stay at the leading edge?
We spoke to Björn Bjärbo, Goloyal CEO, about building loyalty in shopping centres and why knowing your customer is key.
We created five core values to guide us as we grow. We want you to hold us accountable to them.
A great customer experience relies on open access, personalisation and security. Card-linking delivers all three.
How real-time user insights helped one retailer build personalised shopping experiences – both online and in-person.
What you need to know about how new regulation is changing the way you bank.
The rise of fintech and how card-linking is the latest trend impacting the industry.
Time for Fidel to share what we have been working on since the last blog post. Our milestones have always been with the end goal of simplifying card-linked technology – see what's new!
The worker bees have been busy here at Fidel over the last 6 months full steam ahead to make card linking more accessible.
For some time now, we’ve been discussing ideas on how to improve the way new merchant locations are onboarded on FIDEL programs.
Small changes can make a significant impact on customer satisfaction and loyalty. Imagine if the customer didn’t have to do anything extra to benefit from an offer, just carry out a purchase using their bank card.