Blogs3 min read
There’s no I(solation) in team: onboarding new colleagues during COVID-19
COVID-19 hasn't slowed down our hiring. Find out how we've flexed our working practices to welcome new joiners remotely.
Blogs
A collection of 27 posts
- Developers3 min read
Real-time financial transactions with Fidel and Webhooks
Webhooks make it even easier to receive notifications about user transactions in real-time
- Developers1 min read
Hello World: Welcome to the Fidel developer community
We're sunsetting Slack and launching our brand new developer community. It'll make it quicker and easier to solve problems and get answers to FAQs.
- Customer experience4 min read
For loyalty with the human touch, start with tech
75% of customer engagement is emotional. Creating long-term loyalty starts with an emotional connection –and for that you need tech.
- Loyalty3 min read
Customer payment data: what you need and where to get it
Creating customer-centric experiences means being sensitive and scrupulous about what you really need.
- Company4 min read
Fidel Forecast: What’s coming up in 2020
We had a lot of wins last year – and there are more to come. Here's what to expect in 2020.
- Financial services3 min read
What the Plaid acquisition means for Financial Data APIs
Visa has bought Plaid for $5.3 billion. It shows developers are shaping the future of the industry, at a scale and pace never seen before.
- Company3 min read
2019: Year in review
In 2019 we've launched with AMEX, gone live in North America and grown our team internationally. What's next?
- Loyalty2 min read
3 reasons retailers love card-linked loyalty
Keeping customers coming back is hard. Card-linking can help retailers create more effective customer loyalty programmes.
- Unscripted3 min read
Unscripted: Cristian, Senior Developer at Team National
Fidel was built by Developers, for Developers. Here's what they have to say about implementing and using our API.
- Customer experience2 min read
Views from Vegas Money 2020: The future of customer experience
Our key takeways on the trends shaping today’s customer experiences and how innovative businesses can execute on them.
- Retail3 min read
Want to save the High Street? Stop targeting customers
Retailers need to think beyond acquisition and incrementality. Card-linked offers can help footfall back to the High Street.
- Loyalty3 min read
How to increase customer retention with card-linking
Card-linked offers are the best way to create reward programs that cut friction and keep customers engaged.
- Company4 min read
Fidel raises an $18m Series A to accelerate FinTech innovation
Fidel API's helping accelerate the FinTech innovations driving value back to users
- Company3 min read
How Fidel’s democratising access to payment data
We’re dedicated to helping consumers get the best value out of their payment data. Here’s how.
- Customers3 min read
The startups helping smart retailers go green
Meet the startups using card-linking to help conscious consumers do good as they shop
- Loyalty4 min read
Three trends driving the evolution of customer loyalty
77% of loyalty programs fail. What are the trends you need to leverage to stay at the leading edge?
- Loyalty5 min read
The best way to create customer loyalty in shopping centres
We spoke to Björn Bjärbo, Goloyal CEO, about building loyalty in shopping centres and why knowing your customer is key.
- Company2 min read
Creating value with values: How we work for you
We created five core values to guide us as we grow. We want you to hold us accountable to them.
- Card-linking4 min read
How to build a better customer experience with card-linking
A great customer experience relies on open access, personalisation and security. Card-linking delivers all three.
- Customers1 min read
Bringing online experiences intu the real world
How real-time user insights helped one retailer build personalised shopping experiences – both online and in-person.
- Blogs2 min read
Banking on an open future - How new regulation will change the way you bank
What you need to know about how new regulation is changing the way you bank.
- Card-linking2 min read
The new kid on the block — Why card-linking is fintech’s latest darling
The rise of fintech and how card-linking is the latest trend impacting the industry.
- Company1 min read
Fidel on Rocket Fuel! 🚀
Time for Fidel to share what we have been working on since the last blog post. Our milestones have always been with the end goal of simplifying card-linked technology – see what's new!
- Company2 min read
Fidel 2018 Update 🚤
The worker bees have been busy here at Fidel over the last 6 months full steam ahead to make card linking more accessible.
- Tech3 min read
Introducing a Smarter Program Sync
For some time now, we’ve been discussing ideas on how to improve the way new merchant locations are onboarded on FIDEL programs.
- Loyalty2 min read
Linking the Online with the Offline World
Small changes can make a significant impact on customer satisfaction and loyalty. Imagine if the customer didn’t have to do anything extra to benefit from an offer, just carry out a purchase using their bank card.