Fidel in Focus – Customer experience

Customer experience

A collection of 3 posts

Infographics0 min read
The Data-Driven Dining Experience
While lockdowns will eventually end, the clean, intuitive digital experiences restaurants diners are becoming familiar with will continue to set the benchmark. Our explainer delves into how to meet those new expectations.
By Tom Killeen – Content Writer
Customer experience4 min read
For loyalty with the human touch, start with tech
75% of customer engagement is emotional. Creating long-term loyalty starts with an emotional connection –and for that you need tech.
By Niamh Cassidy – Head of Content

Customer experience2 min read
Views from Vegas Money 2020: The future of customer experience
Our key takeways on the trends shaping today’s customer experiences and how innovative businesses can execute on them.
By Niamh Cassidy – Head of Content