Customer experience4 min read
For loyalty with the human touch, start with tech
75% of customer engagement is emotional. Creating long-term loyalty starts with an emotional connection –and for that you need tech.
Retail
A collection of 7 posts
- Loyalty2 min read
3 reasons retailers love card-linked loyalty
Keeping customers coming back is hard. Card-linking can help retailers create more effective customer loyalty programmes.
- Retail3 min read
Want to save the High Street? Stop targeting customers
Retailers need to think beyond acquisition and incrementality. Card-linked offers can help footfall back to the High Street.
- Loyalty3 min read
How to increase customer retention with card-linking
Card-linked offers are the best way to create reward programs that cut friction and keep customers engaged.
- Customers3 min read
The startups helping smart retailers go green
Meet the startups using card-linking to help conscious consumers do good as they shop
- Loyalty5 min read
The best way to create customer loyalty in shopping centres
We spoke to Björn Bjärbo, Goloyal CEO, about building loyalty in shopping centres and why knowing your customer is key.
- Customers1 min read
Bringing online experiences intu the real world
How real-time user insights helped one retailer build personalised shopping experiences – both online and in-person.