To add a location, select a Program from the Programs page, click the + icon and enter the requested info about the location. You can also use the API to create and update locations.
You can add Locations after creating a Program and a Brand.
The information required for each location is the Brand (with approved consent), address, postcode, city and country. If your location has been assigned Merchant IDs (MIDs) from the card networks, you may add them now. Adding MIDs during Location creation will speed up the onboarding process.
If you need to onboard payment facilitators (Square, iZettle, SumUp, etc.), they may be using shared merchant IDs that have an impact on how transactions are monitored. Reach out to Fidel if you work with merchants that use payment facilitators.
You can read more about shared MIDs in this article. Once you have added your locations to Fidel, we can begin the process of Location Sync ⚡️. This step requires submitting all of the locations for onboarding with Visa, Mastercard and American Express, so that we may track credit/debit card transactions at each location. During this process, you can monitor and keep track of the status of each location.
Location status is reported separately for each card scheme. Each location/scheme combination can have one of four statuses: Inactive, Syncing, Active, or Failed.
In the live environment, the location begins in an Inactive state. In order initiate a change in status of your location, you must start the syncing process by pressing the sync button on the dashboard. Location Sync can take 1-2 weeks. Only one sync per program can be run at a time, so ensure that you are ready to run this process.
Once the sync process is initiated, the Location status is updated to Syncing. It then moves to Active when we receive confirmation from the card networks that the location has been successfully on-boarded to your program. If the card networks have an issue with a specific location, the status is set to Failed and a case is opened to resolve the issue. While your locations are syncing you have a progress bar to follow the current status and estimated finish time.
For Locations in the live environment, status can be tracked on the dashboard. A green check ✅ means we have received at least one transaction from this Location confirming the active onboarding status. A RT icon will show where we can track real-time authorisation transaction and the RT will turn green when we receive the first auth transaction from this Location.